Strefa Rozrywki
Multi-site arcade operations platform with centralized warehouse and workflow orchestration
Strefa Rozrywki operates a network of arcade and family entertainment venues across Poland. The business combines on-site entertainment operations with prize-based redemption systems, requiring continuous coordination between inventory, machines, and staff workflows across locations.
The operational model depends on physical goods (prizes), distributed venues, and high-frequency daily transactions, all of which require tight control and synchronization to maintain consistency and cost efficiency.
Before the platform, operations were fragmented and largely manual. Prize redemption was handled locally with no shared system logic. Inventory tracking relied on spreadsheets or paper records, making it difficult to maintain accurate stock levels or coordinate replenishment between locations.
There was no centralized warehouse structure. Each venue operated independently, leading to duplicated purchasing, inconsistent stock availability, and limited visibility into overall inventory.
Machine maintenance followed an ad-hoc reporting model. Failures were reported informally, without traceability or prioritization logic. At the same time, daily operational routines were not standardized or verifiable across sites.
The core issue was structural. The business operated as a network, but its systems did not.
Software Things designed and implemented a unified multi-site platform covering redemption, inventory, logistics, maintenance, and daily operations.
We established a centralized data model and introduced a Central Warehouse layer, connecting all arcade locations through controlled stock flows. The platform combines a custom POS for redemption, warehouse management logic, service ticketing, and task orchestration into a single system with shared operational rules.
The system was deployed as the operational backbone of the organization, replacing manual coordination with enforceable workflows and real-time visibility across all locations.
The system gave us control over operations we previously had to manage manually across multiple locations. It changed how we run the business on a daily level. – Adam Legierski, CEO, Strefa Rozrywki
Major System Components
Centralized inventory and warehouse management layer
Redemption POS with ticket-to-prize logic
Service ticketing and maintenance tracking system
Workflow orchestration and task management engine
Key features
Digital Redemption POS
A custom-built POS application handles ticket-to-prize exchanges at arcade locations. The system enforces consistent redemption rules, automatically deducts stock, and records all transactions centrally.
Central Warehouse and Stock Flow Management
A new Central Warehouse structure was introduced as the primary inventory node. The system manages stock allocation, transfers, and replenishment logic.
Multi-Site Inventory Visibility
All locations operate on a shared inventory model with location-specific views. Managers can track stock levels and movements across venues.
Machine Maintenance and Service Ticketing
Arcade machine issues are reported through a structured ticketing system with status and resolution tracking.
Staff Task Management and Verification
Daily routines are digitized into structured task lists. Staff complete tasks while managers verify execution remotely.
Multi-Site Architecture Supporting Expansion
The platform supports multiple locations and enabled expansion into a B2B distribution model.
Benefits for the client
Centralized control over inventory, logistics, and redemption processes
Standardized operational model across all locations
Reduced cost of prize procurement through centralized purchasing
Structured maintenance workflows with full visibility
Platform foundation enabling B2B distribution expansion
centralized purchasing and launch of prize distribution model
one inventory structure across all locations
digitized daily workflows and maintenance tracking
Let's talk
If your operations depend on multiple locations, physical inventory, and daily coordination between teams, the system becomes part of how the business runs. We design and implement platforms that structure this complexity into something predictable and manageable.
